Work

<tom> my work. every job a quest line.

I build AI products for customer service. I started at Change in 2024 and moved from sales into product by building and maintaining what my teams needed: dashboards, automations, and eventually full applications.

AI product manager, Change AI

current,jun 2025 - present, Plzeň, remote

Product manager for Change AI's customer-service AI products. I own MailMate, an AI email-drafting tool used by enterprise customer-service teams. I also redesigned and shipped the frontend of IPM, our AI quality-management tool.

AI specialist, Change

current,jun 2025 - present, Plzeň, remote

I help teams across Change implement AI. I'm currently completing the Cognigy partner certification to implement conversational AI for new clients.

project manager, Change

aug 2024 - jun 2025, Plzeň, remote

Project manager for the Marktplaats SMB team. I helped standardize the sales process, monitored quality with an AI quality-management tool, and replaced manual reporting with Power BI and SharePoint dashboards.

sales agent, Change

feb 2024 - sep 2024, Plzeň, remote

Outbound B2B sales for Marktplaats. I built a sales dashboard using Power Automate, SharePoint, and forms so the whole team logged results in one place, which pulled me into coaching and process work.

planner, Van Krieken Koffie

mar 2023 - dec 2023, Kaatsheuvel, Netherlands

Scheduled and coordinated field technicians servicing coffee equipment for B2B clients.

sales associate, Frodyma Tuinplanten

apr 2020 - dec 2022, Kaatsheuvel, Netherlands

Sales and customer advice at my family's garden-plant business.

top skills

Product Management, AI Implementation, Prototyping, Product Development, Conversational AI

education

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